Very professional and polite.

Clean, professional staff, good care

I would strongly caution families before placing a loved one at Pacific Villas Post Acute. There appears to be a deeply troubling pattern at this facility involving vulnerable Medicare patients who are admitted for short-term rehab, allowed to exhaust their skilled Medicare days, and then, once a patient requires hospitalization or their coverage changes, families are suddenly told the facility “cannot take them back,” “does not accept Medicaid,” or “cannot accommodate long-term care.” This leaves elderly and medically fragile patients stranded in hospitals or scrambling for placement during some of the most stressful moments imaginable. Families should know: • California facilities like this are often required to evaluate readmission rights before simply refusing return. • Medicaid/Medi-Cal eligibility is frequently misrepresented to families who are unfamiliar with the system. • Patients are led to believe they have a stable care plan, only to find out they are being displaced once reimbursement changes. The issue is not one isolated discharge. It is the repeated acceptance of patients under one financial arrangement, followed by resistance once the patient becomes a longer-term responsibility. This kind of practice places profit over patient continuity of care. Please ask detailed questions before admitting your loved one here: * Will they accept Medi-Cal pending? * What is their exact readmission policy after hospitalization? * Are they willing to retain long-term custodial residents? * How many patients have been denied return after hospital transfer? Get every answer in writing. Too many families are finding out the hard way that the promises made at admission do not match the facility’s actions when a patient becomes financially inconvenient.

The front desk team is always kind, helpful and courteous. The rooms are kept clean, tidy and comfortable. EVERYONE from the reception desk, therapists, aides, nurses, doctors is truly about meeting the needs of the seniors, reflecting kindness, gentleness, patience and Spreading love throughout. There is always something fun and social to do should you want to partake. The chef does a great job with nutritional variety throughout the week. A great place for your loved ones.

Food needs improvement

I don’t have a family member there quite yet but the level of compassion with simply talking to the reps on the phone was amazing. I really hope we can get my mom in here

Wonderful skilled nursing facility. I was amazed at how beautiful this place is inside. My 97-year-old mother is recuperating after breaking her tibia with complications. The staff is incredible, all the way from the front desk to the doctors and the physical therapists. Special shout out to Zoey for her encouragement and professionalism, Michelle for her professionalism and incredibly consistent positive attitude, Angel another fantastic nurse and Tyler the director of rehab for being so helpful. Everyone I spoke with knew exactly who my mother was and she’s only been here for 2 days. Beautiful gym and even a salon. The food is actually very good all things considered. I don’t think it gets much better anywhere in the world for a skilled acute care nursing facility, first class facility and staff!

I was there with the singing group. When I walked in, I was greeted and directed where to go. The staff seemed helpful and very professional. I’m a retired, RN and Former LVN instructor. From what I saw, this is the place I would want my students to be working

We are very grateful for the help of Pacific Village Post Acute. The facility’s is beautiful and new..The staff has shown our family support and compassion expressly Ashley for her care and patience in helping my husband learning to sallow and eat again. Thank you to Connie Navarro for guiding us and helping .

This is a brand new place. It’s clean, organized and modern. The staff is kind and professional.

Beautiful, modern facility with nice public areas and large well equipped rooms & bathrooms. Staff shortages are prevalent in most areas, although they are actively hiring. This also equals many new people who are unfamiliar with facility policies and how to find things. Huge variances in response time to calls, especially for PRN meds which can exceed an hour. The food is awful even for hospital food, which is a shame since it isn’t up to the standard of the rest of the services offered. Most of the regular staff staff are friendly and helpful and responsive to patient needs & requests. If they resolve the food problems this will be one of the nicest in the area and a popular one for patients who need Rehab.when they leave the hospital .

The Nursing staff is very caring and professional. The Physical Therapist and Ocupational Therapist are patient and knowledgable. The facility is clean and beautifully decorated. I found the Doctor and PA to be friendly, patient, informative. As someone that does not eat beef, pork or milk, and prefers more vegetables, there should be more food options available.

The facility is extremely clean and doesn’t smell The staff is professional. Thank you for caring for my Mom 💕

Friendly Staff, clean environment .

Patient Elena Maya wrote: This is the best facility I could have asked for. I was previously at a horrible facility in National City, and the difference was truly night and day. When I was transferred to The Villas Post Acute to be with my sister, I felt like I had moved into a luxury hotel by comparison. The environment here is clean, welcoming, and so much more comfortable. For the first time in a while, I felt genuinely cared for and at peace. The staff treated me with kindness, and I am very grateful to be here. I absolutely loved Dr. Gammoda’s bedside manner. Besides being very handsome (which certainly doesn’t hurt!), he has a wonderful sense of humor. He made me laugh, and that meant so much during such a difficult time. It’s rare to find a doctor who not only cares about your health but also lifts your spirits. The only challenge I experienced was getting assistance when the facility was short-staffed, which seemed more noticeable on the weekends. I also have Type 2 diabetes, and it was sometimes difficult not having help filling out my weekly menu, especially when my family couldn’t be there to turn it in on time. At times, I felt limited in my food choices and ended up eating the chef salad most days because it was one of the few options I could safely eat. Thankfully, it was delicious. Even with those challenges, being here was such a relief after my previous experience. It made a very difficult time much easier, and I am truly thankful. ♡♡♡

Michael Peetz and staff did a great job with my friend, Virginia, after hip surgery and have been helpful answering my inquiries regarding Virginia’s medicinal schedule.

The only words to describe our experience is just amazing. Staff is wonderful. Doctors are wonderful and they go above and beyond PT is great too.

I was just visiting someone who is there

Lisa Guerrero has has been so wonderful! From my first call, meeting her, and my daily encounters with her, she has been an uplifting joy. Every question has been answered and she has gone above and beyond to be helpful. She is a true asset to Pacific Villas.

+This facility is awesome, new and super clean. The staff is exemplary. Friendly and efficient. I was amazed at the care they provided. Special mention for excellent service is Yasmin Bedoy in Social Services, Loren In Occupational Therapy, Henry in Physical Therapy, Nurses Martina, and Anne and Marcella, and nursing assistance by Jose and Sky. They will always have a special place in my heart. You could not find a more professional group of people if you tried. Robert Figg